Performance Management
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- Councillor information
- Your Local Council
- Compliments and Complaints
- Environmental Information
- Freedom of Information (FOI)
- Public Notices and Consultations
- Weddings and Civil Partnerships
- Moving to Malvern
- Tackling climate change
- Browse Meetings, Minutes and Agendas
- Modern Slavery Act Statement
- Malvern Theatres £20m Levelling Up project
- Jobs
- Community Infrastructure Charging Levy Consultation
We use a Performance Management Framework to make sure that we deliver and our service plans. This framework allows us to always improve services, using the feedback from our residents and our own performance measures.
We monitor our performance and provide progress updates to our Executive Committee every quarter. This reports on a range of measures that reflect our strategic objectives, and on key operational targets.
Read the latest Quarterly Performance Report
Residents’ Survey
The 2023 Residents’ Survey took place during September and October with 1,775 residents responding.
The results of the survey were published in our Quarter 3 performance report in February 2024. They can be viewed here: Agenda for Executive Committee on Tuesday, 13th February, 2024, 5.00 pm - Modern Council (malvernhills.gov.uk)
If you would like to be invited to take part in our 2024 survey, or receive other consultations/surveys run by the council, please sign up to our email list and select 'Consultation' as your area of interest.
Five Year Plan
The Five Year Plan sets out our ambitions and provides a clear direction to help us prioritise our resources. This enables us to deliver on actions that benefit everyone living, working and visiting our district over the coming years.